This FAQ explains the member sign in, "forgot password" and guest sign in processes.
Please make sure that you are signing into dotPhoto and not into the dotPhoto Help System. There is a help system login above, but that is for maintaining the help system. Sign into dotPhotohere: http://www.dotphoto.com/SignIn.asp
To sign into dotPhoto
Click on the Sign in link in the upper right corner. "Signing in" and "Logging in" are the same thing: both admit you to your private account.
The Sign In screen appears. Enter your User Name (the name you chose when you joined dotPhoto) and your password. Your password will not appear so that anyone watching you will not see your password. Clilck on the Sign in button to complete the sign-in process.
- You are signed in, and the area in the upper right corner confirms your sign in.
If you do not see your user name at the top right corner of the page, you have probably signed in with the wrong password or made a typo. Please try again. If you still do not see your user name, try the "Forgot Password" process described next.
On the Sign In screen, click on the forgot password button.
Enter only one: your user name OR your email. If you enter your user name, dotPhoto will send your password to the email address registered with the account. If you enter your email address, dotPhoto will check the email address and send the password to the address.
There are three ways to sign in as a guest:
Sign in with the user name of the account owner to see the public albums; in that case, leave the password blank. (See the illustrations above for further sign-in instructions.)
Sign in with user name of the account and an album password that the account owner has applied to see private albums in that account. This is a popular way for wedding photographers to share accounts.
A dotPhoto account owner can also send you a link that takes you directly into an album. This method does not require a user name or password: just click on the link.
dotPhoto customer service cannot provide private information our owner's accounts. If you have lost an account name or guest password, please contact the account owner directly.