<![CDATA[<p>How do I place an order at dotPhoto?</p><p><span id="bodyfont" style="font-family:Verdana; font-size: 10pt;"><p>For a fully illustrated, printable version of this answer, click this link: <a href="http://www.dotphotoinfo.com/PDF/HowToOrderAtdotPhoto.pdf" target="_new">How To Order at dotPhoto</a></p>
<p><strong><span style="font-size: 12pt">Overview</span></strong></p>
<p><span style="font-size: 12pt">A. Choose a <strong>photo</strong> <br />
B. Choose the <strong>product</strong> you want: prints, posters, etc. from the <strong>Shop</strong> menu on the left.<br />
C. Finish adding items and go to your <strong>cart</strong> (button at top). Adjust quantities, sizes and other attributes om the cart.<br />
D. <strong>Ship</strong> your order or choose a retail store for pickup. <br />
E. <strong>Pay</strong> for your order. <br />
F. Review and approve your order. Click on the <strong>Place Order</strong> button.</span></p>
<p><strong>A. Choose a photo</strong></p>
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<div>Click any album. This opens a group thumbnails of the photos in the album.</div>
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<div>Pick multiple photos at this level by clicking on the checkbox under each thumbnail OR click on any picture to make that picture bigger. Clicking on the big picture takes you back again to the thumbnail view.</div>
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<p><strong>B. Choose the product you want</strong></p>
<p>dotPhoto's products are under the <strong>Shop </strong>menu on the left side of virtually every page.</p>
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<div>If you do not see a list of products, click on the word <strong>Shop </strong>on the left menu. </div>
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<div>To order prints, click on the word <strong>Prints</strong>. To order other items, click on the word Posters or Books, etc. Not all products fit into this list: click on <strong>Browse store</strong> to view more products, then put your mouse over <strong>View all</strong> to see the entire list of dotPhoto products. </div>
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<div>If you are ordering prints, select the size you want by entering the quantity. If you want more than the quantity in the form, you can change the quantity later in the cart to up to 999. </div>
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<div>Some products like cards, calendars and posters require some design activity in the <strong><a href="http://support.dotphoto.com/ics/support/default.asp?deptID=5707&task=knowledge&questionID=572" target="_parent">Gift Wizard</a></strong>. Typing the name of the product (<a href="http://support.dotphoto.com/ics/support/default.asp?deptID=5707&task=knowledge&questionID=675" target="_parent">Yearbook</a>, <a href="http://support.dotphoto.com/ics/support/default.asp?deptID=5707&task=knowledge&questionID=657" target="_parent">luggage tag</a>, <a href="http://support.dotphoto.com/ics/support/default.asp?deptID=5707&task=knowledge&questionID=340" target="_parent">poster</a>, <a href="http://support.dotphoto.com/ics/support/default.asp?deptID=5707&task=knowledge&questionID=342" target="_parent">calendar</a>, etc.) into dotPhoto's <strong>Help </strong>system will provide special information that may help with each item. For many items, what you see is what you will get, so, <span style="text-decoration: underline">if you do not like what you see, do not place the order</span>.</div>
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<p><strong>C. Finish adding items and go to your cart. Adjust quantities, sizes and other attributes.</strong></p>
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<div>You can add many photos and types of products to your cart. When you are ready, go to your cart by clicking on the word <strong>cart </strong>at the top of the page. You can leave the cart at any time to choose more products. </div>
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<div>If you order multiple print sizes of the same photo, all sizes will appear under the same picture. </div>
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<div>If you change anything in your cart, click on any <strong>Update Cart</strong> button to register the change on dotPhoto. </div>
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<div><strong>IMPORTANT CROPPING NOTE!</strong> Check the <a href="http://support.dotphoto.com/ics/support/default.asp?deptID=5707&task=knowledge&questionID=496" target="_parent">cropping</a> on your prints by putting your mouse cursor over the question mark next to word crop that is to the right of each photo. Cropping can cut off part of a photo; uncropped photos will always provide the entire image, but may add white space on either side of the print. If you change the cropping on a photo, click on the Update Cart button. It is a geometric impossibility to put an entire narrow image on an entire, nearly square 8x10 print, or to put an entire square image on an entire oblong 4x6 print, so the correct cropping decision is very important. Fortunately, placing your mouse on dotPhoto's cropping mark will show you exactly how your prints will appear either cropped or uncropped. </div>
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<div>DISCOUNTS AND FREE PRINTS If you have print credits in your account, they will be deducted from the order subtotal in the upper right of the cart. Print credits do not apply to photos purchased from someone else's account. If you have a coupon code, enter it in the box under the subtotal. Only one coupon code can be applied to each order.</div>
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<p><strong>D. Ship the order or choose a retail store for pickup</strong></p>
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<div>Click on the Proceed to Checkout button in the upper right corner of the cart. </div>
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<div>On the next page, click on the Pickup in store button if you want to pick up your order at a local store OR fill out the address form and click on Ship order button if you want to ship the order to your home, office or to a friend.</div>
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<p><strong>Retail Pickup</strong> </p>
<p>Orders of fewer than 75 prints are available in less than an hour at local stores. Retail orders are more expensive to produce than mail orders, but there is no shipping cost. Orders with items other than prints and posters are not eligible for retail delivery since those items cannot be fulfilled at retail; you can remove items from your cart to make an order eligible for retail pickup.</p>
<p>To view a short video on picking up prints at a local retail store, click here: <a href="http://www.dotphotoinfo.com/RetailPickup/RetailPickup2.html" target="_new">Picking up Prints at Retail Stores</a></p>
<p><strong>E. Pay for your order</strong></p>
<p>dotPhoto accepts all major credit cards. Click on the Continue button after you have entered your credit card. If your credit card is not approved, you will receive an email with a link to correct or update the information.</p>
<p><strong>F. Review and approve your order</strong></p>
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<div>On the final cart page, review all aspects of your order. You can still change anything in your cart until you place your order. Once your order is placed, it goes immediately into production and cannot be changed. </div>
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<div>Click the check box at the bottom next to "<strong>I have reviewed the details of my order.</strong>" </div>
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<div>Click on the <strong>Place order</strong> button.</div>
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<p><strong>Tracking your order</strong></p>
<p>dotPhoto immediately provides an order number and also confirms your order by email. Members can <a href="http://support.dotphoto.com/ics/support/default.asp?deptID=5707&task=knowledge&questionID=314" target="_parent">track orders</a> by clicking on <strong>MyAccount </strong>at the top of any page, and choosing Order History under Order Tracking. Guests can click on <strong><a href="https://www.dotphoto.com/GuestOrderDetail.asp" target="_parent">Order Tracking</a></strong> at the bottom of any page. Orders that are shipped through the post office do not have tracking numbers. Orders that are marked "Failed" may have problems with a credit card or with bad images; please check your email for notices about failed orders or email dotPhoto at <a href="mailto:support@dotphoto.com" target="_new">support@dotphoto.com</a></p>
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